Legal

Privacy Policy

Effective date: April 6, 2026·Last updated: April 6, 2026

KiwiCode Inc. ("KiwiCode", "we", "us", or "our") respects your privacy and is committed to handling personal information in a responsible and transparent way.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a guide, book a fit call, or otherwise interact with us in connection with our software development and consulting services.

1. Who we are

KiwiCode Inc. is an Ontario-based software business serving companies in Ontario and other jurisdictions. If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

KiwiCode Inc.
Niagara, Ontario, Canada
Phone: +1 (647) 581-5810
Email: info@kiwicode.ca

2. Scope of this policy

This Privacy Policy applies to personal information collected through:

our website;
contact forms and booking forms;
emails, phone calls, and other direct communications;
downloadable resources, guides, or lead magnets;
discovery calls, fit calls, and client onboarding communications; and
any related interactions before, during, or after a service engagement.

This policy does not apply to third-party websites, platforms, or services that may be linked from our website or used through external tools.

3. What information we collect

Depending on how you interact with us, we may collect the following categories of information:

A. Information you provide directly

This may include:

your name;
company name;
email address;
phone number;
job title or role;
project details, business needs, workflow information, and other details you choose to share;
scheduling information for fit calls or meetings; and
any other information you provide through forms, calls, or email.

B. Information collected automatically

When you use our website, we may automatically collect limited technical information such as:

IP address;
browser type and version;
device type;
pages visited;
referral source;
date and time of visit; and
general usage and performance information collected through analytics, cookies, or similar technologies.

C. Client and prospective client business information

If you inquire about or engage us for software services, we may collect information relating to your business operations, project requirements, systems, integrations, compliance workflows, and related documents that are reasonably necessary to evaluate or deliver our services.

4. How we use personal information

We may use personal information for the following purposes:

to respond to inquiries and communicate with you;
to schedule and conduct fit calls, consultations, or meetings;
to provide downloadable resources or requested information;
to assess whether there is a fit for our services;
to prepare proposals, scopes of work, and service agreements;
to provide, manage, and improve our services;
to administer client relationships and support;
to send service-related communications;
to maintain records of communications and project history;
to improve website functionality, user experience, and marketing effectiveness;
to comply with legal, regulatory, insurance, accounting, or contractual requirements; and
to protect our rights, business, website, and users.

We only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

5. Consent

By submitting personal information to us, contacting us, downloading a resource, or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services or respond to certain requests.

6. Marketing communications

If you request a guide, contact us, or otherwise interact with us, we may send you communications about our services, updates, or relevant business information where permitted by law.

Where required, we will obtain the appropriate consent before sending commercial electronic messages. You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism in the message or by contacting us at info@kiwicode.ca.

7. Cookies and analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

understand website traffic and user behavior;
improve performance and functionality;
remember preferences;
measure the effectiveness of campaigns or content; and
support remarketing or advertising, if used.

You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. When we disclose information

We do not sell personal information.

We may disclose personal information in the following circumstances:

to service providers who help us operate our website, analytics, communications, scheduling, hosting, CRM, advertising, payment, or other business systems;
to professional advisors such as lawyers, accountants, insurers, or auditors where reasonably necessary;
where disclosure is required or permitted by law;
to establish, protect, or enforce our legal rights;
as part of a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets; or
with your consent or direction.

We require service providers handling personal information on our behalf to use appropriate safeguards and to access information only as needed for the services they provide.

9. Cross-border processing

Some of our website, hosting, analytics, email, scheduling, CRM, or software tools may store or process information outside Canada, including in the United States or other jurisdictions.

Where personal information is processed outside your province or country, it may be subject to the laws of the jurisdiction in which it is processed, including lawful access by courts, law enforcement, or regulatory authorities in that jurisdiction.

10. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to satisfy legal, accounting, insurance, tax, dispute-resolution, and recordkeeping requirements, or as otherwise permitted or required by law.

When personal information is no longer required, we will delete it, anonymize it, or securely destroy it, as appropriate.

11. Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

No method of transmission over the internet or method of electronic storage is completely secure. As a result, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

12. Your rights

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete personal information;
withdraw consent to certain uses of your information;
ask questions about how your information is handled; and
make a complaint about our privacy practices.

To make a request, contact us at info@kiwicode.ca. We may need to verify your identity before responding.

13. Third-party links and tools

Our website may contain links to third-party websites or use third-party tools, plug-ins, or embedded services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their policies before providing information to them.

14. Children

Our website and services are intended for business and professional audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children through the website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date or last updated date above. Continued use of the website after updates are posted means you accept the revised policy, to the extent permitted by law.